Milan Estates

Positive Reviews:

• Many reviewers appreciate the home-like, smaller community atmosphere of Milan Estates, highlighting its suitability for those preferring a more intimate setting.
• The staff is frequently praised for being friendly, warm, and attentive, contributing to a welcoming environment for residents.
• Several reviews mention the facility's cleanliness, good food, and the variety of amenities offered, including on-site hairdressing and podiatry services.
• Family members of residents express satisfaction with the level of care and attention their loved ones receive, noting the facility's efforts to create a family-oriented atmosphere.
• The location and layout of the facility, including features like kitchenettes and communal dining areas, are highlighted as positives, enhancing the living experience for residents.

Negative Reviews:

• Some reviews criticize the facility for issues such as cleanliness, with one noting a strong odor and unattended residents, suggesting understaffing problems.
• Concerns are raised about the cost relative to the services provided, including a lack of basic amenities like cable TV and telephone service, and limited activities or enrichment options.
• A review expresses dissatisfaction with the level of care, describing it as sporadic, chaotic, and strained, and questioning the facility's management and ownership.

Mixed Feedback:

• While many reviews are positive, noting improvements under new management and praising the care quality, others highlight areas for improvement, particularly in staff responsiveness and facility offerings.
• One review mentions minor issues with community belongings being borrowed and not returned promptly, indicating potential areas for better management of communal resources.

Overall, Milan Estates receives a mix of positive and negative feedback, with many families appreciating the community's atmosphere, staff, and care quality, while others point out areas needing improvement.