Middletown Day Program

The reviews for the Promenade at Middletown offer a mixed but generally positive view of the assisted living facility. While some concerns are raised about staffing levels and the facility's ability to manage residents with significant mental health needs, the majority of feedback highlights the caring and professional nature of the staff, cleanliness of the facility, and the range of activities available for residents.

Several reviews specifically commend staff members for their dedication and kindness, noting that the staff, including named individuals, go above and beyond in making residents feel loved and cared for. The activities director and other staff members are praised for their politeness, friendliness, and the smooth transition they facilitate for new residents.

However, there is a note of dissatisfaction from a family who experienced a lack of communication regarding the acceptance of their relative into the facility, which unfortunately was not resolved before the relative's passing.

On the brighter side, many reviews express gratitude for the sense of community and the variety of social activities that keep residents engaged and happy. Families of residents appreciate the peace of mind they receive knowing their loved ones are in a safe, welcoming environment. The facility is described as clean, with friendly staff and a great atmosphere that makes residents and visitors feel at home.

Overall, the Promenade at Middletown is portrayed as a caring and professional establishment that is highly recommended by most reviewers for providing excellent care and a vibrant community for seniors.