Middlefield Oaks

Reviews of the senior living facility present a mixed picture, with some residents and their families expressing satisfaction while others raise serious concerns. Positive feedback highlights the caring and sweet staff, engaging activities, and the overall quality of life provided to the residents. Specific praise is given to the facility's clean and orderly grounds, the long-term staff, and the compassionate care offered.

However, several reviews point out significant issues, including unfulfilled promises regarding activities, outings, and basic services such as housekeeping and transportation to medical appointments. Concerns about the quality of food, with reports of it being unappetizing and lacking in variety, particularly in terms of healthy options, have been mentioned. Additionally, there are complaints about the lack of communication and involvement in care plans, with some families feeling excluded from care conferences and noticing a high turnover of executive directors.

Some reviewers have experienced disrespectful treatment towards residents by the staff, particularly noted during holidays. There are also reports of the facility failing to provide individualized care plans and not responding adequately to urgent issues. The high staff turnover and the prioritization of profit over quality care were highlighted as areas needing improvement.

Overall, while some families have had positive experiences, suggesting that their loved ones are happy and well-cared for, others advise caution and recommend looking elsewhere due to their negative experiences, including unmet expectations and concerns over the facility's management and service quality.