Mid-Valley Manor Personal Care Center

Positive Feedback:

• Staff is described as friendly, accommodating, and welcoming across multiple reviews.
• The facility is consistently noted for its cleanliness and orderly environment.
• Family gatherings and resident events are well-received, with good food and an inviting atmosphere.
• Appreciation for the facility's community involvement and fundraising activities.
• Several reviewers commend the management team, nurses, and staff for their competence and care for residents' well-being.
• Recent upgrades and refurbishments have been positively received, making the facility modern and inviting.
• Activities for residents are varied and engaging, with a new activities director bringing fresh ideas.

Negative Feedback:

• Some reviews criticize the management and staff for incompetence and neglect.
• Concerns about resident care, including delayed medication dispensing and inadequate response to health issues.
• Incidents of theft and lack of security for residents' belongings have been reported.
• Complaints about the quality and portion size of meals provided to residents.
• Physical therapy facilities are described as inadequate for some residents' needs.
• A serious incident was reported where a resident fell and was not discovered for several hours, raising concerns about the frequency of resident checks.

Mixed Feedback:

• While some reviews praise the staff's care and dedication, others highlight significant areas of concern regarding resident safety and well-being.
• The facility's cleanliness and food quality receive both compliments and criticisms, indicating varying experiences.
• Administration's responsiveness and accountability are questioned in light of reported incidents.