MiCasa Senior Living

Positive Reviews:

• Many reviewers have praised MiCasa for its exceptional care, particularly for memory care, highlighting the staff's love, understanding, and personal attention.
• Several families felt reassured and grateful for the peace of mind provided by the facility, noting their loved ones felt at home and received outstanding care.
• The sense of community, nutritious meals, and excellent communication with staff were frequently mentioned as highlights.
• The cleanliness of the facility, its modern amenities, and the absence of any unpleasant odors were appreciated by visitors and families alike.
• Some reviewers specifically commended the facility for its security measures, especially important for memory care residents.
• Many testimonials mentioned the compassionate and professional nature of the staff, including the owners, who were described as engaged, caring, and responsive.
• The facility's approach to hospice care was also praised for its compassion and professionalism during difficult times.

Negative Reviews:

• One review detailed a negative experience with staff shortages, communication issues, and inadequate attention to the resident's needs, leading to hospitalizations and ultimately, the resident's passing.
• Concerns were raised about potential racial bias and poor customer service from a staff member, impacting the experience for some families.
• Another review warned potential employees about issues related to favoritism and the work environment, suggesting it could affect mental health.
• The owner was described as rude and dismissive in one of the reviews, contrasting sharply with the positive descriptions elsewhere.

Overall:

While many reviews of MiCasa Senior Living are overwhelmingly positive, praising the facility's care, cleanliness, and staff, there are notable exceptions that highlight areas of concern. Prospective residents and employees may want to consider these varied experiences when making decisions about MiCasa Senior Living.