Merrimack County Nursing Home

Positive Feedback:

• Many families have expressed immense relief and satisfaction with the care their loved ones receive at MCNH, highlighting the staff's dedication and the facility's ability to provide the deserved care.
• The staff at MCNH is frequently praised for being great, respectful, and deeply caring towards both residents and their families.
• Visitors and families note the facility's cleanliness, welcoming atmosphere, and the quality of patient care.
• MCNH is also appreciated for its beautiful and clean facility, with special mentions of a welcoming café, affordable prices, and a vibrant first-floor common area hosting social events.
• The Adult Hospice Unit receives special commendation for outstanding, compassionate care and sensitivity towards families.
• Employees and agency nurses speak highly of the working environment, indicating it as a great place to work and praising the staff's quality and dedication.

Negative Feedback:

• There was an instance of dissatisfaction reported regarding the handling of a deceased resident's belongings, which was perceived as uncaring.

General Observations:

• The facility is noted for its efforts to keep residents happy and healthy, including posting pictures during the pandemic to maintain connections.
• MCNH is considered a top choice by many for both employment and care, with its staff being described as top-notch and the facility as lovely and organized.
• The community around MCNH, including staff and visitors, appears to be highly supportive and appreciative of the care and services provided.