Merrill Gardens At Woodstock

Negative Reviews:

• Services promised were not delivered, including apartment cleaning, laundry, and consistent showers. Response time to alerts was slow, and management was unresponsive to complaints.
• Expensive care plans did not meet expectations, disappointing both family and physicians.
• Significant health issues of a resident were not adequately cared for, leading to health deterioration and additional financial burden due to hiring outside nurses.
• Facility full of gossip, with unprofessional behavior from the office and kitchen staff.
• Memory care unit's communication was lacking, with voicemails and mail not reaching the intended recipient.
• General Manager was described as unprofessional and non-communicative, with a problematic application process for potential employees.

Positive Reviews:

• Residents and staff create a family-like atmosphere, with residents appearing genuinely happy.
• High praise for the quality of care, friendliness, and the variety of activities available to residents.
• Facility described as beautiful, with courteous staff, and a welcoming environment that feels like home.
• Residents enjoy a wide range of amenities including a library, theater, exercise room, and outdoor courtyard.
• Food received high marks for quality and variety.

Mixed Reviews:

• Some reviewers highlighted the beauty and amenities of the facility but warned of a significant "community" fee.
• While some staff members received individual praise, overall management received criticism for lack of responsiveness and professionalism.