Merrill Gardens At Siena Hills

Positive Reviews:

• Many reviewers praise the staff's professionalism, caring attitude, and respectfulness.
• The facilities are often described as beautiful, clean, and welcoming, with gorgeous grounds and a pleasant atmosphere.
• Activities and care, especially in the Memory Care Garden House, receive high marks for enhancing residents' quality of life through engagement and personalized attention.
• Several reviews highlight the food's quality, mentioning enjoyable meals like trout, duck, and steak.
• Some reviewers appreciate the comprehensive services offered, including transportation, housekeeping, and a variety of activities and programs.
• Customer service and the friendliness of both staff and residents are frequently commended.

Negative Reviews:

• There are complaints about the food not living up to advertised quality, with some describing it as cold, institutional, and lacking in basics.
• One review criticizes the service in the dining area, describing an experience with poor service from waitstaff.
• A reviewer expresses dissatisfaction with the increased monthly cost after a change in ownership, with no perceived improvement in services.
• One negative review comes from a former employee who had a poor experience working in the kitchen.

Mixed Reviews:

• While many reviews are positive about the staff and facilities, opinions on the food and dining experience vary significantly.
• Some reviewers have had excellent experiences with staff and care, while others suggest there is room for improvement in specific areas like meal quality and service.

Overall, the majority of reviews for Merrill Gardens and Truewood Henderson are positive, with particular praise for the staff's care and the facilities' environment. However, there are areas for improvement, notably in the dining services.