Merrill Gardens At Rolling Hills Estates

Residents and their families have shared a range of experiences at Merrill Gardens, highlighting the community's strengths and areas for improvement. Many reviews praise the attentive and caring staff, personalized service, and the welcoming atmosphere of the facility. The general manager and staff, including the food service team and receptionists, are commended for their white-glove service and responsiveness to residents' needs. The community's amenities, such as the restaurant, exercise room, and outdoor patio, are appreciated by residents for enhancing their quality of life.

Several reviewers have noted significant improvements in their loved ones' independence and mobility since moving to Merrill Gardens. The community's location, close to libraries, hair salons, and stores, is also highlighted as a positive feature. However, concerns have been raised about staffing issues, high turnover, and the management of care for residents requiring higher levels of support. Some reviews criticize the facility for unexpected fee increases and perceived lack of compassion in handling residents with more complex needs.

While many families have found Merrill Gardens to be a caring and supportive environment for their loved ones, others advise caution, particularly for those in need of memory care or higher levels of assistance. The community's cleanliness, friendliness, and range of activities receive positive mentions, but the size of the memory care area and the skill level of some staff members have been points of contention.

Overall, Merrill Gardens is described as a community that offers a range of services and amenities to support independent living, with many residents and their families expressing satisfaction with the care provided. However, prospective residents and their families are encouraged to carefully consider their specific care needs and to discuss these with the facility to ensure it is the right fit.