Merrill Gardens At Rancho Cucamonga

Merrill Gardens has received numerous positive reviews from residents and their families, highlighting the excellent care, friendly staff, and vibrant community atmosphere. Many have praised the facility for its outstanding care, particularly noting the dedication and professionalism of the housekeeping staff, with Maria receiving special mentions for her hard work, kindness, and flexibility.

Residents enjoy a variety of amenities and activities, including short day trips, pool aerobics, and dining options. The Activity Director, Jakina, has been commended for her creativity and efforts to keep residents engaged, especially during the challenging times of the COVID-19 pandemic. The introduction of electronic programs to keep families informed and the adaptation of meal services to ensure safety and variety have been well-received.

The transition to Merrill Gardens has been smooth for many, with families expressing gratitude towards the staff for their patience, responsiveness, and caring attitude. The facility is described as upscale, resembling a beautiful resort, and offering a wide range of activities that contribute to a vibrant senior living experience. The staff, including Debra and Usman, have been recognized for their kindness, professionalism, and dedication to making the experience welcoming and joyful for new residents and their families.

However, there has been a negative review concerning management and cleanliness issues, with specific criticism directed at the director's professionalism and the handling of housekeeping and medication management.

Overall, Merrill Gardens is highly recommended by many for its beautiful facility, caring staff, and the quality of life it offers to its residents, making it a cherished home for many seniors.