Merrill Gardens At Oceanside

Positive Experiences:

• Many families have found Merrill Gardens at Oceanside to be a welcoming and compassionate environment for their loved ones, noting significant improvements in their family members' social activities and overall well-being.
• Staff members, including the Community Relations Director and the General Manager, are praised for their kindness, professionalism, and attentiveness to residents' needs.
• The facility is described as clean and orderly, with a variety of activities available for residents, including bingo games that are particularly enjoyed.
• The care provided in the Memory Care section is highlighted as attentive and personalized, with staff members being commended for their understanding of residents' preferences.

Negative Experiences:

• Some reviews express dissatisfaction with the level of care in the Memory Care section, describing instances of neglect, inadequate staffing, and a lack of personal attention.
• There are concerns about the frequent changes in the Memory Care facility's directorship and a perceived lack of communication and compassion from the management.
• One family reported a serious incident where their loved one was left unattended, leading to dehydration, disorientation, and injury due to falls.
• Concerns were raised about the cleanliness of the rooms and the loss of personal items, suggesting a need for improvement in the facility's housekeeping and resident care protocols.

Overall:

While many families have had positive experiences with Merrill Gardens at Oceanside, praising the staff's compassion and the facility's environment, there are significant concerns regarding the Memory Care section. These include issues related to staffing, communication, resident safety, and cleanliness. Prospective residents and their families are encouraged to consider these reviews carefully and discuss any concerns with the facility's management.