Merrill Gardens At Monterey

Positive Reviews:

• One resident describes their experience as highly positive, highlighting the beautiful amenities such as a living and dining room, bistro, activity room, theater with plush seats, indoor swimming pool, and exercise room. They appreciate their studio with a large window, full kitchen, and in-unit laundry. The variety of monthly activities and transportation to doctor appointments are also praised. The facility is described as expertly and safely run, making the resident feel content and socially connected.
• Staff is commended for being excellent, friendly, and going out of their way to ensure residents are comfortable. The homes and area are described as beautiful and clean.
• Med-Techs in the memory care unit, including Tania, are recognized for being nice and caring, earning the trust of a family member for the care of their Nana.
• The facility is likened to a 5-star resort by an impressed visitor.
• A family member expresses gratitude for the professional assistance received from a Senior Living Advisor in finding the right community for their loved one, highlighting the kindness, empathy, and professionalism encountered.

Negative Reviews:

• One review criticizes the management for not caring about employees or residents, describing the work environment as extremely short-staffed and the management as inflexible and inconsiderate of employees' health and well-being. The review also mentions poor pay and a high turnover rate.
• Another review, while not directly negative about the facility, raises questions about the necessity and use of certain medical treatments for residents.

Miscellaneous:

• A review contains a cryptic message likening the experience to a soap opera and requesting the removal of unspecified items.