Merrill Gardens At Madison

Positive Reviews:

• Residents and their families have praised the staff for being wonderful, happy, and accommodating, ensuring that residents' needs are met with a smile.
• The environment is described as bright, cheery, and beautifully designed, with tall ceilings, lots of windows, and comfortable, beautiful places to sit and socialize.
• There are plenty of activities to keep residents engaged, including games, movies, happy hour, outings, and exercise classes.
• The food receives high marks for being delicious, with a wide selection available from 7am to 7pm, and the ability to prepare almost anything requested.
• Many residents have expressed that they wouldn't want to be anywhere else, highlighting the sense of community and the facility's resort-like atmosphere.

Negative Reviews:

• One review expressed dissatisfaction with the memory care unit, stating that the staff were not properly equipped and trained for caring for dementia patients, leading to inappropriate responses to aggressive behavior.
• Another review criticized the facility for appearing warm and inviting but failing to prioritize residents' care, citing instances of theft and neglect at a high cost.

Overall:

Merrill Gardens receives predominantly positive reviews for its staff, facilities, activities, and food. Residents and their families appreciate the caring environment and the variety of amenities and services offered. However, there are concerns regarding the memory care unit's handling of dementia patients and some instances of neglect and theft. Prospective residents and their families are encouraged to consider these reviews to make an informed decision.