Merrill Gardens At Lafayette

Summary of Reviews:

• Some reviewers reported experiences with rude staff and unacknowledged messages, highlighting a lack of responsiveness and care in urgent situations.
• Positive experiences were shared about the hands-on approach of the general manager, who was praised for her dedication to residents' needs, including personal involvement in ensuring resident satisfaction.
• Concerns were raised about the facility's handling of increased care needs, with reports of inadequate communication about the costs associated with advancing levels of care and a reliance on family members for support.
• Several incidents were noted where staff response to emergencies was described as lacking urgency, raising concerns about the facility's ability to handle critical situations.
• Changes in management and staff were linked to a perceived decline in ethics and integrity, with specific instances of confrontational behavior from staff towards visitors and family members.
• One review highlighted a particularly negative interaction with a front desk employee, suggesting a broader issue with staff attitude and professionalism.
• Despite some negative experiences, other reviewers expressed satisfaction with the care and support provided to their loved ones, particularly in the Memory Care unit, praising the staff's engagement and communication.

Overall, the reviews present a mixed picture of the facility, with instances of exceptional care and dedication from some staff members contrasted with significant concerns about professionalism, communication, and the handling of care needs.