Merrill Gardens At Gilroy

Positive Reviews:

• Many reviewers express high satisfaction with Merrill Gardens, highlighting the caring and amazing staff, cleanliness of the facility, and the quality of care provided to residents.
• Special mention is made of the staff's efforts to make residents feel special on occasions like birthdays, and the positive impact on residents' health and social life.
• Family members of residents appreciate the professional and patient approach of the staff, the variety of activities and outings available, and the overall welcoming community atmosphere.
• Several reviews note the beautiful location and views, as well as the good food and service provided at the facility's restaurant.

Negative Reviews:

• One review expresses serious concerns about the management of a resident's passing, including lack of communication and perceived mishandling of the situation.
• Concerns are raised about the management's attitude, with some reviewers feeling that the management is cold and not interested in residents' well-being, leading to a stressed morale among the staff.
• Changes in management are mentioned as having a negative impact on the quality of care and staff morale, with a preference for the previous management's more caring and capable approach.

Mixed Reviews:

• While many reviews praise the facility and staff, concerns about specific aspects such as management and communication highlight areas for potential improvement.
• The overall sentiment is positive, with many families feeling their loved ones are well cared for, but there are significant concerns that need to be addressed.