Merrill Gardens At First Hill

Positive Reviews:

• Comfortable and inviting living environment with enjoyable patios, dining room, and meeting rooms.
• Helpful and joyful staff, creating a pleasant atmosphere for residents.
• Excellent care for residents, with delicious and healthy meals available.
• Private dining room available for special occasions, and a variety of daily activities offered.
• Friendly staff, with food available in the dining room from 7 am to 7 pm, and room costs lower than other places.
• Great location close to major health care providers and the downtown retail core, with a courteous and helpful staff.
• Safe and protected environment with friendly and respectful staff, offering different levels of care.
• Good solution for couples with one partner in memory care, allowing for frequent visits.

Negative Reviews:

• Reports about residents are often ignored until situations worsen.
• Overworked caregivers and cutting care hours for profit, with incompetent management and frequent maintenance issues.
• Quality has declined since Truewood took over Merrill Gardens, with policies seen as exploiting residents, poor food quality, and a focus on increasing profits.

Mixed Reviews:

• Some residents have had positive experiences with the staff and facilities, while others have criticized the management and overall quality of care and services.