Merion Gardens Assisted Living

Merion Gardens Assisted Living has received mixed reviews from visitors and family members of residents. Some visitors found the staff to be pleasant and efficient, noting the cleanliness of the facility and the adequacy of the rooms, which, although on the smaller side, were well-equipped. The outdoor courtyard, activity rooms, and gathering areas were highlighted positively, as well as the variety of activities available to residents, including badminton, water aerobics, and movie nights.

However, there were serious concerns raised regarding the handling of COVID-19, with reports of an administrator bringing the virus into the facility, leading to several residents contracting it and, tragically, some deaths. Concerns were also raised about the lack of communication regarding incidents such as falls, and some felt that safety protocols and care standards, including medication management and personal care, were not adequately followed.

On a positive note, many reviewers appreciated the care and love shown to their loved ones by the staff, particularly in the Special Care Unit, where residents were treated with kindness, dignity, and respect. The dining services received mixed reviews, with some finding the food to be pretty good, while others did not comment specifically on it.

Overall, opinions on Merion Gardens Assisted Living vary significantly, with some expressing satisfaction with the care provided and the facility itself, while others experienced profound loss and disappointment, particularly in relation to the facility's handling of the pandemic and communication with family members.