Mendota Heights White Pine

Positive Reviews:

• Many reviewers have praised White Pine for its professional, friendly, and supportive staff, especially during the transition process.
• Family members feel reassured by the safety measures and precautions taken by the facility, particularly in response to COVID-19.
• Residents are encouraged to socialize and have reportedly found friends within the community, which is beneficial for their social well-being.
• The care provided to residents with specific needs, such as those with Parkinson's, has been highlighted as personable and attentive, with staff making necessary adjustments to ensure comfort and happiness.
• The cleanliness of the facility and the quality of communication with families have been noted as commendable aspects of White Pine.
• The quality of care, especially for those in hospice, has been described as exceptional, with staff showing genuine warmth and going above and beyond in their duties.

Negative Reviews:

• One review criticized the facility for a lack of private, quiet spaces for visits and suggested improvements in engaging with local clergy for worship services.
• Concerns have been raised about neglectful behavior by the staff, including issues with cleanliness, loss of personal items, and inadequate attention to residents' needs.
• Management has been described as ineffective, with a particular emphasis on poor problem-solving skills and a lack of care for residents.
• Some reviewers have strongly advised against choosing White Pine, citing a significant difference in the quality of care when comparing it to another facility within the same company.

Mixed Feedback:

• While many reviews highlight the positive aspects of care and community at White Pine, there are serious concerns regarding specific instances of neglect and management issues.
• Prospective residents and their families are encouraged to consider both the positive experiences and the criticisms shared by others when making a decision.