Memory Lane Cottage At Oviedo

Positive Reviews:

• Many reviewers praise the community, highlighting the warm welcome, dedication of staff, and the quality of care provided to residents. Specific mentions include the administrator's dedication, the Nurse/Resident Care Director's leadership, and the engaging activities available for residents.
• Staff members express pride in working for the community, noting the love, care, and passion evident within the small but close-knit environment.
• One reviewer appreciated the helpfulness of a staff member when seeking information about senior living options, noting the extra effort made to provide assistance even when the facility did not offer the services sought.
• The kitchen director and head chef boasts about the quality of the staff, the compassionate care provided to residents, and the delicious homemade food prepared daily.

Negative Reviews:

• Several reviews criticize the management and overall care quality, with one detailed account of neglect leading to serious health issues for residents. Complaints include unexplained injuries, medication errors, and a lack of cleanliness.
• Some reviewers describe the administrator as rude and disrespectful, particularly towards staff, and suggest a lack of genuine care for residents and their families.
• Concerns are raised about high staff turnover, with allegations of poor treatment by management contributing to a "revolving door" of employees, which negatively impacts the care of dementia patients.
• One review explicitly advises against working for or placing loved ones in the facility, citing personal experience of poor treatment and unprofessional behavior from bosses.

Mixed Feedback:

While some reviews highlight the dedication and compassion of the staff, others point to significant issues with management and care quality. Prospective residents and employees may find contrasting experiences, suggesting a need for personal evaluation of the facility.