Memory Care Of Westover Hills

Positive Reviews:

• Employees and family members praise the community for its caring and professional staff, clean facilities, and the quality of care provided to residents.
• Many reviewers highlight the continuity of care, with key staff members having long tenures at the facility.
• Residents are reported to be happy, well-adjusted, and engaged in a variety of activities.
• The facility is described as accommodating, with a hands-on executive director and a variety of food options.
• Volunteers and family members feel comfortable and reassured by the staff's attentiveness and the facility's cleanliness and safety.

Negative Reviews:

• Some reviewers express concerns about cleanliness, staff turnover, and the facility's maintenance, including a specific complaint about a moldy ice machine.
• Communication issues have been reported, including difficulties in contacting loved ones due to lost personal items or technical problems with the facility's phone system.
• There are complaints about the behavior of some staff members, including allegations of unprofessionalism and rudeness.
• A reviewer was disturbed by a staff member sharing inappropriate content on social media.

Overall:

Memory Care of Westover Hills receives mixed reviews. While many praise the facility for its care, staff, and environment, there are significant concerns about certain aspects of its operation and staff behavior. Prospective clients may want to consider both the positive experiences and the issues raised when making a decision.