Memory Care Of New Braunfels

Positive Reviews:

• Many reviewers praise the fantastic staff, highlighting their genuine care for residents' needs.
• The facility offers 24/7 nursing, an on-staff massage therapist, and all-inclusive services, making it a top choice in New Braunfels for a secure community.
• Staff are commended for going above and beyond, ensuring loved ones of residents are listened to and have access as needed, even with Covid restrictions.
• Memory Care of New Braunfels is described as a safe and loving environment, receiving a top-tier five-star rating for nurturing residents and providing round-the-clock care.
• Visitors note the clean and neat patient rooms, bright and friendly common area, and attentive care, with no one left sitting alone.
• Employees express gratitude for working with a great company and an awesome team.
• The facility is described as beautiful, clean, and spacious, with caring employees who pay special attention to each patient.
• The community has recently become Chapters Living of New Braunfels, under new ownership, with a commitment to embodying values, vision, and mission to provide innovative senior care solutions.

Negative Reviews:

• Some reviewers express disappointment with management, particularly citing disrespect towards workers and patients, and issues with payment.
• Concerns are raised about professionalism, with one review stating the facility is abusive, lacks certified nurses, and has cleanliness issues.
• There are complaints about the facility not paying vendors, leading to financial disputes.
• Issues with staffing are mentioned, including being short-staffed, not paying staffing agencies, and having frequent visits from state inspectors.