Memory Care Of Naples

Positive Reviews:

• Exceptional nursing quality led by a dedicated nurse director and her team, making it a top choice for dementia care.
• Highly compassionate, kind, and attentive staff, providing confidence in care, especially noted during the pandemic.
• A warm, welcoming, and safe environment praised by visitors and families alike, with dedicated staff providing the best care.
• Management and staff show daily kindness and compassion, treating each resident like family, highly recommended for their dedication.
• Visitors noted caring staff and happy residents, with families expressing satisfaction with the executive director and new management team.
• Significant improvements in residents' demeanor noted, with a full range of social and physical activities to stimulate mental and physical health.
• Professional and caring staff prioritizing residents, with management always available to address concerns, providing peace of mind.
• Exceptional care from the staff, with a stable management team and floor staff, offering a sense of security.

Negative Reviews:

• Report of neglect due to understaffing, with empty halls and lack of employee presence, leading to a family removing their loved one.
• Criticism for being a place for the wealthy to neglect their parents, with a negative portrayal of the resident environment.
• Allegations of mistreatment and neglect, including refusal to replace bug-infested mattresses and mistreatment of kitchen staff.
• Complaints about non-payment to contractors, with reports of avoidance and unresponsiveness from the facility's management.