Memorial Rehabilitation Institute at Memorial Regional Hospital South

The reviews for the Memorial Rehabilitation Institute at Memorial Regional Hospital South highlight a range of experiences, from exceptional care and professionalism to serious concerns and frustrations. Many reviewers praise the staff for their kindness, professionalism, and the quality of care provided, particularly in the Imaging Unit, rehabilitation services, and stroke therapy program. Patients and their families felt supported, valued, and well-cared for, often mentioning the personal connections formed with therapists and nurses who went above and beyond in their duties.

Specifically, the rehabilitation services received accolades for helping patients regain mobility and independence, with therapists and staff receiving individual thanks for their dedication and encouragement. The facility itself was described as one of the best in the USA for rehabilitation, with a strong emphasis on the quality of physical therapy and the compassionate nature of the care team.

However, not all experiences were positive. One review detailed a troubling account of alleged professional misconduct and a lack of appropriate response from various parties involved, including legal and medical professionals. Another review criticized the facility for poor customer service, specifically difficulty in scheduling appointments and lack of follow-up.

Overall, while many reviews celebrate the care and outcomes experienced at the facility, there are significant concerns raised that potential patients and their families may wish to consider. The majority of feedback, however, underscores the facility's commitment to patient care and rehabilitation success.