Meadowmere Madison

Positive Reviews:

• Staff at Meadowmere are praised for going above and beyond in providing special support, ensuring residents feel safe and loved.
• Many reviewers highlight the attentive and caring nature of the staff, noting improvements in their loved ones' care compared to previous experiences.
• The food receives high marks for quality and quantity, with specific commendation for the kitchen staff's dedication.
• Visitors and family members appreciate the clean and friendly environment, likening it to a true home for the residents.
• The facility's management and cleanliness are noted positively, making families feel confident in their decision to choose Meadowmere.
• Some staff members are specifically mentioned for their exceptional care and dedication to residents.

Negative Reviews:

• One review mentions a decline in the quality of services, staff availability, and overall satisfaction compared to previous years.
• Significant concerns are raised about changes following the purchase by Cedarhurst, including unfulfilled promises, decreased food quality, lack of transportation services, and poor maintenance response.
• There are complaints about staff being distracted and not adequately attentive to residents or visitors.
• Issues with safety and security, such as unlit parking areas, were noted alongside dissatisfaction with the handling of state assistance contracts, impacting residents financially.

Overall:

While many reviews of Meadowmere highlight the exceptional care and environment provided by the staff, there are significant concerns regarding changes after Cedarhurst's acquisition. Positive experiences focus on the attentiveness and dedication of the staff, the quality of food, and the cleanliness of the facility. However, negative reviews raise issues about unmet expectations, decreased service quality, and operational concerns that have affected the residents' and their families' satisfaction.