Mcauley Residence

Reviews of the senior living facility present a mixed picture, with experiences ranging from highly positive to deeply concerning. Some reviewers praise the staff's attentiveness, the quality of rehabilitation services, and the cleanliness of the facility. Positive comments highlight the professionalism and compassion of the staff, the effectiveness of physical and occupational therapy, and satisfactory post-surgery care.

However, several reviews raise serious issues about the facility's management, patient care, and sanitary conditions. Concerns include poor management, especially for orthopedic patients, with reports of patients being placed in common areas rather than rooms. There are alarming accounts of neglect, such as ignored requests for assistance, inadequate response to medical emergencies, and unsanitary conditions including left-over urine bottles. The food quality is criticized, with instances of repeated serving of disliked or poor-quality meals. Some reviewers express distress over perceived mistreatment of patients, including those with dementia, and report a lack of empathy and professionalism among some staff members. There are also reports of a COVID-19 outbreak and concerns about the facility's handling of the situation.

While some families and patients have had positive experiences, recommending the facility for its dedicated care, others advise caution or outright recommend against choosing this facility for loved ones, citing experiences of neglect, unprofessional behavior, and inadequate care. The reviews suggest a need for prospective patients and their families to carefully consider and possibly investigate further before making a decision.