Mattison Crossing At Manalapan Avenue

Reviews of Mattison Crossing highlight a range of experiences, with many expressing satisfaction and appreciation for the care and services provided to their loved ones. One reviewer praises the facility for the exceptional care and attention their father, a near-centenarian and WWII vet, receives, noting the cleanliness, grooming, and engagement in activities. They commend the staff's professionalism, compassion, and communication, emphasizing the value Mattison Crossing offers.

Another review shares a positive experience regarding the care of their brother and his wife, appreciating the kindness and thoughtfulness of the staff across various roles. They feel comfortable with their decision to choose Mattison Crossing, marking it as a standout experience compared to other facilities.

However, not all reviews are entirely positive. One reviewer expresses frustration over the lack of access to their mother, who is in memory care, during the pandemic. They are unhappy with not being able to see her room or verify the receipt of items sent to her.

Another review details the challenges faced due to COVID-19 restrictions but praises specific staff members for their helpfulness, care, and support, especially during the difficult time following the loss of a parent shortly after moving in.

One review acknowledges the sincere care provided by staff members Monique and Sandra, despite noting that the facility, like any, has its issues.

A more critical review acknowledges the exceptional work of specific employees but points out general issues with staff responsiveness, the pendent system, and food quality. They appreciate the efforts of certain staff members but express concerns about the overall experience.

Employees of Mattison Crossing also share their perspectives, with one new team member feeling welcomed and part of a dedicated, compassionate team. The Executive Director expresses pride in the dynamic team, resilient residents, and the achievements made, especially during the pandemic. Another long-term employee reflects positively on their time working in the business office.

Overall, Mattison Crossing receives a mix of reviews that together paint a picture of a facility with dedicated staff and a strong sense of community, though not without areas for improvement.