Matthews Of Pewaukee

Positive Feedback:

• Staff is very friendly and treats residents like family, showing genuine care.
• The facility is clean, and residents are well cared for in a timely fashion.
• Good communication between staff members.
• Facility offers amenities such as a big screen TV, barber shop, laundry services, meals and snacks, and a big courtyard with a garden.
• Facility is described as beautiful and well-maintained, with a welcoming atmosphere for residents and their families.
• Residents seem happy and engaged, not just left sitting around.
• Staff is observed to be concerned, courteous, and respectful.
• Healthy meals and caring staff contribute to a safe and comfortable environment.
• Wyndham House is noted for its cleanliness, bright and open environment, and friendly staff, including cooks.

Negative Feedback:

• Some visitors felt unwelcome due to lack of seating upon arrival and poor staff responsiveness during tours.
• Concerns about the lack of private bathrooms and furniture in rooms.
• Not all facilities offer full kitchens in apartments.
• Bathrooms considered small, posing challenges for wheelchair users.
• Some facilities were reported to lack sufficient activities for residents.
• Housekeeping services may require reminders to maintain consistency.

Mixed Feedback:

• While some families found the facility to be a perfect fit, others did not find it suitable for their needs or found it to be full at the time of inquiry.
• One family appreciated the facility but ultimately chose another location due to personal connections and convenience.