Matthews of Neenah

Visitors and residents have shared a range of experiences at Matthews of Neenah and its associated facilities. Many commend the staff for their dedication and care, particularly in the dementia and memory care units, noting the clean, accommodating environment and a variety of activities including exercise, crafts, bingo, and music. The community is described as having a home-like atmosphere, with the ability to personalize rooms with personal belongings.

Feedback on the facilities themselves is generally positive, highlighting good room sizes, well-maintained grounds, and a secure memory care unit. The location and layout of the community are also praised, though some express a desire for more outdoor space for memory care residents. Meals are reported to be satisfactory, with a decent variety of food offered.

However, there are concerns regarding the level of care and communication among staff, with some reports of neglect and inadequate attention to residents' needs. One review specifically mentions a tragic incident leading to a resident's death, suggesting potential issues with the quality of care. Another concern raised is the facility's acceptance of residents who may require more specialized care than the staff is equipped to provide.

Overall, while many families are pleased with the care their loved ones receive, suggesting a high level of comfort and satisfaction, others advise caution and recommend thorough research, including reviews from current and former employees, before making a decision.