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Massena Rehabilitation & Nursing Center
89 Grove Street, Massena, NY 13662
For Pricing & Availability
(800) 780-8101To Reach a Resident
(315) 769-2494Estimated Pricing
Price Comparison
Massena Rehabilitation & Nursing Center Description
Massena Rehabilitation & Nursing Center is a community that offers nursing care and rehabilitation and is located in the town of Massena, New York. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 4.9 out of 10 making it the 2nd highest rated community in the city out of 2 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Massena
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Several reviewers expressed extreme dissatisfaction with the facility, citing poor communication, unreturned calls, and lack of care and attention to residents.
- Complaints about the facility being significantly understaffed, leading to neglected care, including residents being left in pain or unattended for long periods.
- Incidents of residents experiencing falls or injuries without proper explanation or attention from the staff.
- Reports of the facility being dirty and residents' belongings going missing.
- Some staff members were described as rude, lacking compassion, and not listening to concerns.
- Issues with management, including refusal to accommodate staff with disabilities and poor handling of resident funds.
Positive Reviews:
- A few reviewers had positive experiences, noting the cleanliness of the facility and the outstanding staff making their loved ones' final days comfortable.
- One reviewer praised the physical therapy department and the food, expressing a desire to return for future care.
- Appreciation for pet-friendly policies and acceptance of specific health insurance plans.
- Some staff members were highlighted for their kindness, helpfulness, and diligence, particularly in the activities department and among the receptionists.
- One family reported being very impressed with the attentiveness and communication of the care staff, especially in handling their mother's specific needs after a stroke.
Mixed Reviews:
- While some aspects of care were criticized, certain staff members and departments received compliments for their efforts and kindness.
- One reviewer acknowledged the stressful environment of the facility but appreciated the efforts of specific staff members and the activities director.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: April 1, 1977
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 160
Total current residents: 139
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 11
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $6230
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-11-18 | 2022-01-15 | D | Smoke Deficiencies | Have properly installed hallway dispensers for alcohol-based hand rub. |
| 2021-11-18 | 2022-01-15 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2021-11-18 | 2022-01-15 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-11-18 | 2022-01-27 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-11-18 | 2022-01-15 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
| 2019-07-10 | 2019-08-30 | D | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2019-07-10 | 2019-08-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-07-10 | 2019-08-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-05-24 | 2018-07-23 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-05-24 | 2018-06-16 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2018-05-24 | 2018-06-16 | D | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2018-05-24 | 2018-06-11 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-05-24 | 2018-06-02 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-05-24 | 2018-07-23 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-05-24 | 2018-06-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-10-24 | $65,208 |
| 2020-07-13 | $650 |
| 2022-03-28 | $987 |
| 2023-05-02 | $5,244 |
What is in the Neighborhood
- The closest city is Massena which is 0.5 miles away and has a population of 10,629 (small town).
- The average income is $53,542, which is low compared to other zip codes.
- Weather
- High Temperature: 73
- Low Temperature: 20
- Average Temperature: 46.7
- Day Breakdown: The area gets 149 days of rain, 75 days of snow and 140 days of sun
- Precipitation: 2.3 inches a year
Click the button above to explore the neighborhood
Supermarkets
Walmart Supercenter
0.3 miles awayPrice Chopper
0.3 miles awayAldi
0.4 miles awayBJ's Wholesale Club
2.5 miles awayHannaford's
2.5 miles awayTransportation
Miniature Train Station
9.2 miles awayCornwall
10.7 miles awayNone Found
Banks
Massena Savings and Loan
0.3 miles awayNBT Bank
0.3 miles awaySeacomm Federal Credit Union
0.6 miles awayBMO
7.2 miles awayScotiabank
9.6 miles awayHospitals
Massena Memorial Hospital
1.4 miles awayCornwall Community Hospital
10.9 miles awayCanton-Potsdam Hospital
17.6 miles awayPharmacies
Walgreens
0.2 miles awayKinney Drugs
0.3 miles awayPharmasave
7.2 miles awayArrowhead Pharmacy
8.8 miles awayShoppers Drug Mart
9.6 miles awayDentists
Cornwall Dentistry
9.6 miles awayDr. R. Navaneelan
10.9 miles awayAltima Dental
14.6 miles awayDr. John Carville
18.2 miles awayJohn Carville
18.2 miles awayParks
Firework Observation
0.3 miles awayWooden Park
0.5 miles awayElm Park
0.5 miles awayMassena Springs Park
0.5 miles awayVeteran Memorial Park
0.7 miles awayNone Found
Shopping
St. Lawrence Centre
2.6 miles awayCornwall Square
10.0 miles awayCulture
Amphitheater
9.9 miles awayThe Port Theater
10.6 miles awayUpper Canada Playhouse
15.0 miles awayHosmer Concert Hall
18.3 miles awaySnell Music Theater
18.4 miles awayRestaurants
Spanky's
0.9 miles awayHerbert's Steak Ranch
4.0 miles awayRoma Pizza
7.0 miles awayLa Bella Pizzeria
7.2 miles awayButler's Restaurant
7.2 miles awayGet exact pricing & check availability
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Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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