Masonicare Home Health And Hospice

Summary of Reviews for Masonicare Hospice Services:

• Several reviewers expressed significant dissatisfaction with the communication and policies of Masonicare's hospice services, highlighting a lack of engagement and support for families, as well as burdensome restrictions on who can communicate with caseworkers.
• Concerns were raised about patient care, including inconsistent caregiver assignments, issues with medical appointment coordination, and a perceived lack of compassion and understanding for the patient's and family's situation.
• Some reviews mentioned a lack of family support services, such as counseling or grief groups, and felt that their needs and questions were not adequately addressed.
• One review detailed a particularly negative experience with the process of transitioning a family member to hospice care, describing it as a "terrorizing" ordeal that detracted from the family's ability to spend quality time with their loved one in their final days.
• Another review criticized the organization for leaving a family feeling abandoned during a critical time, with inadequate support and communication.
• Conversely, there were positive experiences shared, including praise for the home health services provided by Masonicare, highlighting the exceptional care and support from specific caregivers and therapists.
• One reviewer shared a very positive experience with the comprehensive care and support their father received during his time in hospice, including the involvement of a multidisciplinary team.
• A review mentioned an intent to pursue legal action against Masonicare, though no specific details were provided.

Overall, the reviews for Masonicare's hospice services present a mixed picture, with some families experiencing significant challenges and dissatisfaction, while others report positive interactions and support. Prospective clients may wish to consider these varied experiences when making decisions about hospice care.