Masonic Village At Burlington

Positive Reviews:

• Many reviewers describe the facility as excellent, comparing it to a 4-star hotel and praising its environment, community, and especially the staff for their kindness and quality of care.
• Residents and their families have expressed satisfaction with the level of care, the amenities offered, and the welcoming and professional nature of the staff.
• Several reviews highlight the active community and friendly staff, noting the facility's ability to make residents feel at home and well-cared for.
• Some reviewers specifically commend the facility for its comprehensive care, including medical support, rehabilitation, and long-term care services, which have significantly helped residents.
• The marketing department and admissions team are praised for their helpfulness, responsiveness, and professionalism.

Negative Reviews:

• There are complaints about the facility now being more business-oriented, with reports of patients being ignored and families not being contacted when concerns arise.
• Some reviewers have expressed dissatisfaction with the treatment of staff, management practices, and the quality of certain services like meal choices and medical care in independent living.
• Concerns were raised about the cleanliness of rooms, the responsiveness of the nursing staff to medical questions, and the professionalism in handling sensitive situations.
• One review mentioned that the physical therapy and nursing services in the skilled nursing rehab were not as comprehensive as expected, and assistance from the social worker was deemed insufficient.

Mixed Reviews:

• While many reviews are overwhelmingly positive, praising the facility for its care, staff, and community, there are significant concerns about certain aspects of management, staff treatment, and specific services that suggest room for improvement.