Marycrest – Livonia

Summary of Reviews for Marycrest Senior Living:

• Several reviews report neglect and inadequate care, including delayed responses to requests for assistance, medication, and basic needs such as food and drink.
• Complaints of staff rudeness towards both residents and their family members, with some staff members described as unresponsive and unhelpful.
• Instances of serious neglect leading to severe health consequences, including a resident ending up in a coma due to staff failing to provide necessary medical care.
• Some positive feedback highlights the facility's cleanliness, the professionalism of the physical therapy department, and the efforts of certain staff members to advocate for residents.
• Mixed experiences with the nursing staff, with some described as compassionate and responsive, while others are criticized for being rude and neglectful.
• Concerns about the facility's response to emergencies and the lack of after-hours contact options for family members.
• One review praises the facility for its efforts to maintain safety protocols during the COVID-19 pandemic and the quality of the physical therapy received.
• Complaints about the facility's hiring process and communication with potential employees.
• Some residents and their families experienced issues with meal service and perceived retaliation for voicing complaints.

Overall, the reviews for Marycrest Senior Living present a mixed picture, with some residents and their families expressing satisfaction with certain aspects of care and others detailing serious concerns about neglect, staff behavior, and the facility's response to resident needs.