Marquis Springfield

Reviews of Marquis Senior Living facilities present a mixed picture, with many highlighting the cleanliness, caring staff, and effective therapy teams, while others express dissatisfaction with certain aspects of care and staff behavior.

• Several reviewers commend the cleanliness of the facilities and the comfort of the rooms and beds.
• Many positive reviews come from current or former staff members, including CNAs and nurses, who praise the teamwork, dedication to residents, and the supportive work environment.
• Therapy teams receive high marks for their effectiveness in helping residents regain mobility and independence.
• Some reviewers, particularly family members of residents, have had negative experiences, citing instances of perceived rudeness by staff, lack of communication, and concerns over resident care and facility cleanliness.
• One reviewer specifically mentioned an unprofessional interaction with a staff member who refused service based on a misunderstanding regarding social distancing rules.
• Another reviewer expressed outrage over the care their mother received, mentioning unattended medical needs and safety concerns.
• Conversely, many family members of residents express gratitude for the attentive and compassionate care their loved ones received, highlighting the positive impact on their family members' well-being and the sense of community within the facility.
• Some reviews mention specific incidents of concern but also note that the staff took steps to address and rectify these issues promptly.

In summary, while many reviews of Marquis Senior Living facilities are positive, praising the staff's dedication and the quality of care, there are also significant concerns raised by some reviewers regarding staff behavior, facility cleanliness, and overall resident care.