Marquis Piedmont Assisted Living

Summary of Reviews:

• Concerns were raised about missing personal items and the behavior of some staff members, including a report of an aggressive CNA and unwelcoming attitudes from the nursing staff and Director of Nursing.
• Positive experiences were highlighted by family members of residents, praising the kind care, engagement, and improvements made by the administration and staff. Special mention was made of the facility's efforts to keep residents engaged during the COVID-19 pandemic and the compassionate care provided to a resident in their final moments.
• Criticism was directed towards the facility's handling of visitation during the COVID-19 pandemic, with one review describing it as "disgusting treatment."
• The physical condition of the facility received mixed reviews, with some describing it as rundown and in need of updates, while others found it clean and well-maintained.
• Staff performance was a point of contention, with some reviewers noting significant improvements over time and others describing the staff as lazy and uncaring.
• Several reviews highlighted the quality of care provided, including effective rehabilitation services, friendly and caring staff, and good food. The facility's location, cleanliness, and amenities such as a dining area with a patio and various activities were also praised.
• One review expressed disappointment with the level of care and respect shown by the staff towards the residents, describing the treatment as mediocre.
• Facility amenities such as designated smoking areas, a variety of food options, and cleanliness were positively noted, contributing to a welcoming environment for residents and visitors.