Marquis Centennial

Positive Reviews:

• Facilities are praised for their cleanliness and wonderful nursing teams, with therapists being described as knowledgeable and kind.
• Many reviewers highlighted the caring and attentive staff across various departments, emphasizing the personalized care provided, especially in the Memory Care unit.
• Rehabilitation services received high marks for effectiveness, with one reviewer specifically mentioning a positive experience with both rehab and long-term care.
• The environment is described as friendly and safe, with engaging activities for residents including physical therapy, music, special activities, and group meals.
• Meals are generally appreciated for being tasty, contributing to a positive living experience.
• Professionalism, clinical knowledge, and compassion of the staff were specifically commended by a healthcare professional.

Negative Reviews:

• Some reviewers expressed concerns about the facility's competence, particularly in handling medical conditions and following doctor's orders.
• There were complaints about billing practices, with accusations of unnecessary charges and refusal to follow external doctor's orders.
• A reviewer shared a distressing experience involving emergency care for their loved one, implying neglect and lack of assistance from the staff.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff's care and the facility's amenities, a few reviews raise serious concerns about medical competence and billing practices.
• The majority of feedback highlights a supportive and engaging environment for residents, but the negative experiences shared indicate potential areas for improvement in patient care and administrative practices.