Marjorie House Memory Care Community

Positive Reviews:

• Impressed by the care and attention given to individuals with dementia.
• Marjorie House provides excellent care, making residents happier and well-cared for in a clean environment.
• Facility praised for its cleanliness, security, and warm atmosphere, with helpful and experienced staff.
• Noted for extraordinary care and assistance, treating residents like family, and maintaining good infection control precautions.
• Rooms described as perfect size for memory care, with engaging activities and effective communication with families.
• Efforts to keep families connected through technology and visits appreciated, especially during COVID-19 precautions.
• Gratitude expressed for the care and safety provided to a resident, highlighting the hard work of the staff.
• Appreciation for the social activities, including outings and an activities director, enhancing resident engagement.
• High level of care and concern for residents noted, with no complaints about food and good interaction.

Negative Reviews:

• Criticism of treatment towards new hires and poor management, including lack of proper resident care and communication.
• Complaints about slow response times for inquiries, raising concerns about overall customer service.
• Concerns over the level of care, including significant weight loss of a resident, poor communication, and lack of adherence to care plans.
• Disappointment with a tour experience, citing lack of enthusiasm from staff and inadequate facilities.