Maristone Of Franklin

Visitors and family members have shared a range of experiences at Maristone of Franklin, highlighting both strengths and areas for improvement. Many commend the facility for its cleanliness, welcoming atmosphere, and the dedication of its staff. The community is praised for its engaging activities, with residents often seen participating in games and social gatherings. The presence of a new Executive Director with extensive experience in managing assisted living and memory care facilities has been noted, alongside the value placed on veterans.

However, some reviews express concerns, particularly regarding the level of care and communication. One family felt that assisted living was not the best fit for their acutely ill loved one, suggesting a need for clearer communication about residents' health conditions. Others have pointed out issues with staffing, especially during night shifts and the use of agency staff, which they feel has impacted the quality of care. The transition to a new medication management company and changes in activities and staff engagement have also been mentioned as areas needing attention.

On the positive side, the staff's efforts to accommodate residents' needs, including dietary preferences and room service for meals, are appreciated. The community's efforts to offer a range of activities, including bingo and religious services, are also highlighted. Yet, some reviews call for more diverse and engaging activities for residents.

Concerns about understaffing and its impact on resident care and activities have been raised, with some noting a reliance on television as entertainment rather than engaging activities. The quality of food and the handling of residents' medical needs and communication following significant events, such as a resident's passing, have also been areas of disappointment for some families.

Despite these concerns, many reviews reflect a sense of community and family among residents and staff. The facility's location, close to hospitals and clinics, is seen as advantageous, and the on-staff doctor, although not covered by all insurances, is a valued resource. The cost of care, compared to other facilities and the perceived value, has been a deciding factor for some families, with opinions varying on the facility's affordability and the size and layout of the rooms.

In summary, Maristone of Franklin receives mixed reviews, with many praising its staff, cleanliness, and community spirit, while others highlight concerns about care levels, staffing, and communication. Prospective residents and their families may consider these insights alongside their specific needs and preferences when evaluating the facility.