Margate Manor

Several reviews highlight a significant decline in the quality of care and services at a senior living facility following its acquisition by 428 Healthcare. Key issues reported include the removal of patient phones, a reduction in staff quality with experienced nurses being replaced by medical technicians, and the elimination of social activities. Food quality has notably decreased, and there have been instances of neglect, such as residents being left in unsanitary conditions. The facility's management has been described as unresponsive and in some cases, rude.

Conversely, there are reviews that praise the facility, particularly under its previous management or before the takeover by 428 Healthcare. These positive reviews highlight the caring and compassionate staff, the quality of meals, and the cleanliness of the facility. Some reviews also appreciate the facility's amenities, including its location and the personal attention given to residents due to its moderate size.

However, the majority of recent reviews express dissatisfaction, focusing on the drastic changes in care quality, staff turnover, and overall management since the takeover. Complaints include delayed or missed medication, poor food quality, lack of activities, and inadequate responses to emergencies. Some reviews also mention specific issues such as wheelchairs not fitting through bathroom doors and rough handling by staff.

While there are a few isolated reports of satisfactory experiences, indicating that some residents and their families have been happy with the care provided, the overwhelming consensus points to a significant decline in the standard of care and living conditions at the facility under its current management.