Maravilla

Residents and their families have shared mixed reviews about their experiences at the senior living facility. Some highlight the beautiful grounds, friendly and caring staff, and the quality of meals as positive aspects. The facility is praised for its welcoming environment, entertainment options, and the overall quality of independent living apartments. Special occasions like big holiday meals are fondly remembered, and the effort to facilitate virtual visits during the pandemic has been appreciated.

However, there are significant concerns raised by some reviewers. Issues with the transition from independent to assisted living have been noted, including a lack of programs to bridge the gap between these two levels of care. The quality of assisted living services has been questioned, with reports of administrative unresponsiveness and delays in returning residents to their homes after hospital stays. Concerns about cleanliness, staffing levels, and the adequacy of nighttime staff have been raised, with some families feeling the need to hire outside help. The quality of food and the absence of a nutritionist have also been criticized, alongside concerns about the facility's affordability for the middle class.

Despite these criticisms, some reviews express satisfaction with the living arrangements, highlighting the layout of the condos/apartments and the maintenance staff's excellence. Yet, concerns about noise, the quality of building materials, and the overall value for the cost are also mentioned. The senior administrative staff's lack of responsiveness to health issues and the stretched-thin nature of operations such as meds management and nursing are significant worries for some families.

In summary, while there are aspects of the facility that are highly regarded, including the environment and staff friendliness, there are also critical areas that need improvement, particularly regarding assisted living services, cleanliness, staffing, and administrative responsiveness.