Maplewood At Southport

Maplewood at Southport has received numerous positive reviews from families and visitors, praising its beautiful facility, caring staff, and engaging activities. The memory care floor, Currents, is highlighted for its excellent care and variety of activities including concerts, outings, and culinary events. The staff across the board, from dining to memory care, is commended for their welcoming and helpful nature.

Despite the challenges posed by the pandemic, Maplewood has been described as a "cruise ship on land," maintaining a high level of engagement and connection for residents through sophisticated activities and live music. The leadership's quality and transparency, particularly in the memory care department, have been praised for their compassion and high standards.

Visitors and families have noted the warm and inviting atmosphere created by the staff, including the community relations and executive director. The facility's design and state-of-the-art amenities, along with its farm-to-table dining and diverse activity programs, contribute to a resort-style living experience.

Maplewood's approach to care, especially during the COVID-19 pandemic, has been appreciated for its balance of safety and socialization. The community's size allows for a personal touch, with staff getting to know each resident and their families. The transition process for new residents is handled with care and dignity, and the staff's responsiveness and professionalism have been highlighted.

However, not all reviews are positive. One review criticizes the company's treatment of its workers, another mentions issues with bed bugs, staffing, and resident care, and a few individuals have expressed dissatisfaction with their experiences.

Overall, many families recommend Maplewood at Southport for its exceptional care, beautiful setting, and the positive impact it has had on their loved ones' lives, particularly in the memory care program. The community's commitment to creating a welcoming and engaging environment for both residents and their families is consistently praised.