Maplewood At Newtown

Maplewood at Newtown has received a mix of reviews from residents, their families, and staff. Some have praised the facility for its caring environment, wonderful staff, and the sense of family they've found among residents and aides. The staff, including the RCA team and activity coordinators, have been highlighted for providing exceptional care, especially to those with dementia, creating a supportive and dignified living experience. The facility has been described as clean, with great food, and offering a variety of activities and amenities like a fitness center, library, and beautiful outdoor areas.

However, there have been significant concerns raised as well. Issues such as bed bugs, broken beds, and a lack of promised services have been reported. Some reviews mentioned a lack of extra services beyond meals and room cleaning, with specific complaints about the inability to get help with basic medical needs or prescription filling. Concerns about the health and safety of residents have been raised, including instances of theft and management's alleged indifference to complaints.

Despite these criticisms, many reviews have focused on the positive aspects of living or working at Maplewood at Newtown. Residents enjoy the independence, the variety of activities, and the overall pleasant environment. The staff's kindness and the facility's cleanliness have been consistently praised. The quality of food and the effort to create a homely atmosphere have also been appreciated by many.

Overall, while Maplewood at Newtown has been a source of comfort and happiness for many residents and their families, it's clear that there are areas in need of improvement. Prospective residents and their families are encouraged to consider both the positive experiences and the issues raised in these reviews when making a decision.