Mansions At Sandy Springs Al And Memory Care

The reviews for The Mansions senior living facility present a mixed picture, highlighting both strengths and areas for improvement. Positive comments frequently mention the friendliness and dedication of certain staff members, including a receptionist named Danielle and a nurse who ensures residents' needs are met. The care team, including the memory care director, is praised for their growing competence and communication efforts. The facility itself is described as roomy, up-to-date, and a place where residents can thrive and make new friends.

However, several reviews express concerns about staffing levels, with reports of the facility being understaffed and employees feeling overworked. There are also complaints about management's lack of care and professionalism, including issues with billing and cleanliness. The quality of food, particularly for those on special diets, has been criticized, although there are indications of recent improvements.

Communication with families appears to be an area needing significant improvement, with some reviewers noting a lack of updates and responsiveness from the facility. Despite these challenges, some family members have observed attentive care and reasonable rates, recommending The Mansions for its engaging staff and personal involvement from management.

Overall, while there are heartfelt endorsements of The Mansions as a caring and welcoming community for seniors, there are also calls for better staffing, management, and communication to ensure the highest quality of care and service for residents and their families.