Mansions At Gwinnett Park Assisted Living And Mc

The Mansions at Gwinnett Park receives a mix of positive and critical reviews from residents, their families, and staff. Many praise the facility for its beautiful and well-maintained environment, both inside and out. The spacious and clean rooms, along with a variety of activities including individual and group exercise classes, contribute to a welcoming atmosphere. The staff, including the Executive Director, Memory Care Director, and other team members, are frequently highlighted for their pleasant, helpful, and professional demeanor. They are commended for treating residents like family, showing respect, and going above and beyond in their care and service. The food quality is also mentioned positively, with the Chef personally engaging with residents for meal selections.

However, there are significant concerns raised in some reviews. Issues include a perceived lack of attention to resident care, with complaints about sanitary conditions, inconsistent daily care, and inadequate responses to concerns raised by family members. One review detailed a series of grievances regarding the care of a resident with mobility and health issues, highlighting problems with cleanliness, meal quality, and the handling of a therapy dog that caused discomfort to visitors. The review expressed frustration with the management's response to these issues and recommended against choosing this facility for loved ones.

Despite these criticisms, many reviewers recommend The Mansions at Gwinnett Park for its staff's dedication, the quality of care provided, and the facility's overall environment. The community is described as well-managed, with a team willing to go the extra mile for residents' satisfaction. However, potential residents and their families are advised to consider all aspects of care and management when making their decision.