Manorcare Rehab Center-Decatur

Summary of Reviews:

• Several reviewers express deep dissatisfaction with the care and professionalism at the facility, citing instances of neglect, poor communication, and staff appearing uninterested or bothered by their duties.
• Complaints include severe decline in patient mobility and health, lack of empathy, and inadequate response times to patient needs. There are also reports of personal belongings being lost or stolen.
• One social worker highlighted a concerning incident involving an elderly resident having to use Uber for hospital visits, pointing out the lack of proper support services.
• Despite the negative feedback, there are a few positive reviews praising the facility for its exceptional care in certain cases, particularly highlighting the physical therapy unit and the overall support provided to some residents and their families.
• Concerns were raised about the facility's cleanliness, with one resident noting that their sheets were not changed for a week and experiencing theft.
• Some reviewers suggest that the facility has not improved despite changing its name, recommending retraining for staff rather than a simple rebranding.
• A few reviewers, however, commend specific aspects of the facility, such as the therapy and housekeeping departments, and express gratitude for the care provided to their loved ones.

Overall, the reviews paint a mixed picture, with a significant number of negative experiences concerning staff behavior and patient care, contrasted by a handful of positive testimonials about certain services and individual staff members.