Manorcare Health Services-Whitehall Borough

Several reviews highlight a range of experiences at the senior living facility, from highly positive to deeply concerning. Key points include:

• Instances of neglect and inadequate response times to residents' needs, with reports of residents waiting hours for assistance and experiencing rude treatment from staff.
• Complaints about the facility's cleanliness, lost personal items, and poor communication between staff members.
• Disappointment with visitation policies, including restricted visiting hours and lack of compassion from staff towards visitors and residents.
• However, some reviews praise the facility for its cleanliness, professional and compassionate staff, and effective rehabilitation services.
• Positive experiences mention attentive care, good communication with families, and successful therapy programs that helped residents regain independence.
• Concerns about staffing levels, with some reports of the facility being short-staffed, affecting the quality of care and response times.
• Several reviewers express satisfaction with the facility's environment, describing it as clean, well-maintained, and comparable to hotel standards.
• One review specifically commends the facility for treating residents like family and providing excellent care and therapy services.
• On the other hand, some reviews describe the facility as a place of neglect, with severe complaints about the care provided and the impact on residents' health and well-being.

In summary, while there are accounts of professional and compassionate care, significant concerns about neglect, poor communication, and inadequate staffing are also prevalent. Prospective residents and their families may want to consider these varied experiences when making decisions about care.