Manorcare Health Services-Sunnyvale

Reviews for the skilled nursing facility present a mixed picture, with some praising the care and others expressing serious concerns.

• Several reviewers commend the kindness, professionalism, and effectiveness of the physical therapy (PT) and occupational therapy (OT) staff, as well as the nursing and CNA teams. The facility is described as clean, and the food is praised as excellent by some.
• One reviewer appreciated the encouragement and support provided, likening their stay to a vacation from household chores.
• However, there are significant complaints about staffing levels, with reports of under-staffing leading to delayed responses to patient needs. Some reviewers experienced or observed neglect, poor communication, and a lack of responsiveness from the staff.
• Concerns were raised about the facility's management of medications and adherence to hospital discharge plans. There were also complaints about the facility's infrastructure, such as inadequate beds for larger patients.
• One review mentions a patient's condition deteriorating under the facility's care, with a lack of proactive communication and care from the doctors assigned.
• Customer service issues were highlighted, including difficulties in reaching staff by phone and a perceived lack of empathy and professionalism from some staff members.
• Despite the criticisms, some reviews express gratitude for the care received, noting improvements in their or their loved one's condition. The facility is described by these reviewers as one of the better nursing homes, with a professional and accommodating administration.

In summary, while some reviewers report positive experiences with the therapy services and staff kindness, there are significant concerns about staffing levels, patient care, and management practices.