Manorcare Health Services-Rossmoor

The reviews for Manor Care and similar facilities offer a mixed perspective on the quality of care and services provided. Some reviewers express deep dissatisfaction with the level of attention and care, citing instances of neglect, slow response times to urgent needs, and a lack of communication and professionalism among the staff. Concerns about understaffing, poor management, and inadequate facilities are recurrent themes. Complaints include long waits for assistance, unattended medical needs, and a general lack of compassion and professionalism from some staff members.

On the other hand, several reviews highlight positive experiences, praising the facility for its cleanliness, the quality of physical therapy and rehabilitation services, and the kindness and professionalism of certain staff members. Some families felt their loved ones were treated with respect and received good nursing care and attention. They appreciated the efforts of the staff and management to provide quality care and to engage in meaningful follow-up.

However, the negative experiences detailed by some reviewers raise serious concerns about the consistency of care and the overall management of the facility. Issues such as missed medical appointments, inadequate responses to emergency situations, and a lack of basic care and hygiene are particularly troubling. These accounts suggest a need for significant improvements in staffing, training, and oversight to ensure the well-being of all residents.

In summary, while there are instances of satisfactory care and commendable service, the overall picture is marred by numerous reports of neglect, poor management, and a failure to meet the basic needs of residents. Prospective residents and their families are advised to consider these reviews carefully and to conduct thorough research and visits to ensure the facility meets their expectations and requirements for care.