Manorcare Health Services-Peters Township

The reviews for the senior living facility present a mixed picture, with some expressing severe dissatisfaction and others praising the care and services provided.

• Several reviews criticize the facility for understaffing, poor communication, and neglectful treatment of residents. Complaints include long waits for medication, ignored requests for assistance, and rude behavior from staff.
• One review shares a distressing experience, linking a loved one's decline and eventual passing to the care received at the facility, expressing a determination to seek justice.
• Conversely, other reviews highlight positive experiences, noting competent and caring staff, cleanliness, and effective rehabilitation services. The social worker's performance received mixed feedback, with one reviewer noting issues with transportation and communication.
• Family members of residents have shared stories of excellent care, attention to detail, and a welcoming environment for rehabilitation and long-term care. Some specifically mention the quality of the food and the effectiveness of the physical and occupational therapy programs.
• One former employee reflects positively on their time working at the facility, praising the care standards and the team's dedication.
• Concerns were raised about the facility's handling of medication and communication with families, with one reviewer detailing a frustrating experience with transportation for medical appointments.
• Despite the criticisms, several reviews commend the staff for their friendliness, professionalism, and the care provided to their loved ones, with some noting significant improvements in their family members' health and well-being.

In summary, while there are significant concerns regarding staffing levels, communication, and specific instances of care, there are also numerous accounts of positive experiences, highlighting the dedication of many staff members and the facility's impact on residents' recovery and quality of life.