Manorcare Health Services-Palm Desert

The reviews for this facility are mixed, with some reporting negative experiences and others praising the care their loved ones received. Several reviewers have expressed serious concerns about the facility, including unprofessional staff behavior, lack of communication with family members, poor patient care, and issues with cleanliness and safety. One reviewer had to involve the police to retrieve a family member's belongings, while others reported their loved ones suffering from neglect, such as being left in soiled diapers, not receiving medication or food on time, and experiencing theft of personal items.

On the other hand, some reviews highlight positive experiences, noting improvements in patient health and well-being, attentive and courteous nursing staff, and a clean facility. The physical therapy team received specific praise for their knowledge and effectiveness, and a few staff members were mentioned by name for their exceptional care and dedication.

However, the overwhelming majority of reviews suggest a need for significant improvements in patient care, staff professionalism, and overall facility management. Concerns about elder abuse, neglect, and the spread of infections like COVID-19 and scabies are particularly alarming. Some reviewers have taken steps to report their experiences to regulatory agencies and legal authorities.

While there are a few positive testimonials about the care received, the negative reviews raise serious concerns about the quality of care and management at this facility. Prospective residents and their families are advised to consider these reviews carefully.