Manorcare Health Services-Monroeville

The reviews for this senior living facility are mixed, with several reports of neglect and abuse, understaffing issues, and poor management, contrasted by some positive experiences particularly in short-term stays and physical therapy.

• Several reviewers reported severe neglect, including a resident with cerebral palsy not being showered for over three weeks, residents left in soiled sheets, and a resident left on a call light without response for four hours.
• One reviewer blames the facility for the death of their spouse, citing inadequate care during their stay.
• Positive experiences mentioned include excellent nurses and physical therapy, with some residents receiving respectful and kind treatment from aides.
• Complaints about the facility include terrible food, prohibited smoking despite outdoor ashtrays, and a lack of daily bathroom cleaning.
• Issues with management and staff communication were highlighted, including unreturned phone calls, misinformation about insurance coverage, and a lack of necessary medical equipment like TVs in patient rooms.
• One reviewer praised the facility for maintaining cleanliness and providing friendly service even during the pandemic, despite being short-staffed.
• Several reviews strongly advise against placing loved ones in this facility, citing worse health outcomes after stays and a general lack of care and compassion from some staff members.

Overall, while there are instances of positive feedback regarding specific aspects of care, the majority of reviews raise serious concerns about the quality of care, staff responsiveness, and facility management.